This privacy policy will explain how Electric Village uses the personal data we collect from you when you use our website, user portals and mobile applications.
To make the policy more easy to read we use "Electric Village", "we", "us", "our" to describe our company. When we talk about our "website" we mean www.Electric Village.com and the other sites and applications we own and operate. When we refer to "user portals" and "mobile applications", we mean our product "Electric Village".
When we refer to "you" and "your" we mean you as a user of our website, user portals, mobile applications and/or customer of our other goods and services.
For the purpose of the EU General Data Protection Regulation 2016 (GDPR), the data controller is Electric Village.
1. What data do we collect? How do we collect your data?
Electric Village may collect, store and use the following kinds of data:
Personal identification information that you provide to us when registering and completing your profile on our website, user portals or mobile applications (such as your name, email address, phone number, address, and other contact information).
Information that you provide when completing your profile on our website, user portals or mobile applications (such as business name, business address, profile pictures, gender, date of birth, and vehicle information).
We may also obtain some of this information if you choose to use a single sign-on (SSO), such as Google, Apple or Microsoft to create or access your account.
Information that you provide to us when using the services on our website, user portals or mobile applications or that is generated in the course of the use of our services (including the timing, frequency, location and pattern of EV charging).
Information relating to any purchases you make of Electric Village's goods and services or any other transactions (such as charge keys) that you enter into our website, user portal or mobile applications (such as name, contact details, address, cost, and transaction details but excluding payment information).
If you submit payment information, we utilize a third party credit card payment processing company to collect payment information, such as your debit/credit card number, billing address, and phone number. In such circumstances, the third party service provider, and not Electric Village, stores your payment information on our behalf.
We collect your phone number and installed application information in order to process payments to your Electric Village Wallet inside of the application.
Information about your computer and about your visits to and use of our website, user portals or mobile applications (such as your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths).
Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (such as your name and email address).
Information contained in or relating to any communication that you send to Electric Village or send through the Electric Village websites, user portals or mobile applications (such as information you provide when contacting us for support).
Before you disclose the personal information of another person to Electric Village, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this privacy policy.
2. How will we use your data?
Electric Village may use your data to:
Administer our website, user portals, mobile applications and business;
Personalize the Electric Village website, user portals and mobile applications for you;
Enable your use of the services available on the Electric Village website, user portals and mobile applications;
Send you goods and supply to you services purchased through the Electric Village website, user portals or mobile applications;
Send statements, invoices and payment reminders to you, and collect payments from you;
Send you non-marketing commercial communications;
Send you email notifications and information that you have specifically requested (such as via our lead generator, or by contacting us for support);
Send you email newsletters, if you have requested it (you can unsubscribe at any time);
Send you marketing communications relating to the Electric Village's business which we think may be of interest to you, where you have specifically agreed to this (you can unsubscribe at any time);
Provide third parties with anonymized statistical information about our users;
Deal with enquiries and complaints made by or about you relating to your use of Electric Village's services (including investigating and fixing technical issues);
For the establishment, exercise or defense of legal claims;
Keep Electric Village website, user portals and mobile applications secure and prevent fraud; and
Verify compliance with the terms and conditions governing the use of Electric Village's website, user portals or mobile applications.
Electric Village will not sell or otherwise provide your personal data to third parties, and will only make it available to third parties involved in the performance of the goods and services agreed with you. We may collect anonymized and aggregated usage data.
3. How do we store your data?
Electric Village maintains industry standard security safeguards to protect your data. We encrypt data in transit and at rest, where appropriate, to ensure that your information is kept private. Electric Village securely stores your data on our secure (password- and firewall-protected) servers. All payment information is fully encrypted and handled only by PCI certified organizations.
Electric Village seeks to limit the period for which the personal data are stored to a minimum. Thus, Electric Village processes your personal data only to the extent and as long as is necessary to meet the purposes of the data processing.
In broad terms, we will only retain your personal data for as long as is necessary for the purposes described in this privacy policy. This means that the retention periods will vary according to the type of the data and the reason that we have the data in the first place. We have procedures in place regarding our retention periods which we keep under review taking into account our reasons for processing your personal data and the legal basis for doing so.
We retain your information as long as required to provide the goods and services requested by you, for record keeping purposes, to comply with our legal obligations, resolve disputes, and enforce the terms for our services. After it is no longer necessary for us to retain information about you, or otherwise upon your request, we will dispose of it in a secure manner or anonymize the information.
Information that Electric Village collects may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.
You acknowledge that the transmission of information over the internet is inherently insecure, and Electric Village cannot guarantee the security of data sent over the internet. Emails sent via the internet might not be encrypted, so we advise you not to include any confidential or sensitive information in your emails to us.
Access controls are in place to limit access to your information to those who need it to perform their jobs. For example, information about you may be provided to our customer support team to help you with your requests.
4. Who processes your personal data?
Electric Village uses third-party service providers, such as managed hosting providers, credit card processors, and technology partners to provide the software, networking, marketing, logistics, infrastructure and other services required to operate, develop, deliver and maintain our product and services, and fulfill our other purposes as defined in this privacy policy. When a third party processes personal data on our behalf, we ensure that the processing of personal data is conducted safely and in accordance with all applicable privacy laws and best practices of data processing (including but not limited to GDPR).
In addition, personal data may be disclosed to authorities when we are required to do so by law, based on demands made by competent authorities in accordance with existing privacy laws.
Electric Village may also use other service providers for the processing of personal data outside the European Union or the European Economic Area. Such transfer of personal data is always conducted on the basis of any of the following legal grounds:
The European Commission has established that an adequate level of data protection will be ensured in the recipient country concerned;
Electric Village has implemented the appropriate safeguards for the transfer of personal data, using standard terms of privacy approved by the European Commission; or
You will have to give your express consent for the transfer of their personal data, or there is a legitimate basis for the transfer of personal data.
5. What are your data protection rights?
Electric Village would like to make sure you are fully aware of all of your data protection rights. You are entitled to the following:
The right to access – You have the right to request copies of your personal data.
The right to rectification – You have the right to request that Electric Village correct any information you believe is inaccurate. You also have the right to request Electric Village to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Electric Village erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Electric Village restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Electric Village's processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Electric Village transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@Electric Village.com
6. Cookies
Cookies are text files placed on your computer or other devices to collect standard internet log information and visitor behavior information. When you visit our websites, user portals and mobile applications, we may collect information from you automatically through cookies or similar technology. Electric Village uses cookies in a range of ways to improve your experience on our websites, user portals and mobile applications. You can remove cookies from your browser and set your browser not to accept cookies.
7. Changes to our privacy policy
Electric Village keeps its privacy policy under regular review and places any updates on this webpage. Please regularly check this privacy policy to ensure you are aware of the most updated version.
This privacy policy was last updated on 24 January 2022.
8. Contact us at; info@electric-village.com
If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us. If we are unable to resolve your concerns, you also have the right to contact your local data protection authority.